StubHub Refund Guide 2025: What You Need to Know About Ticket Refunds
StubHub Refund Guide 2025: What You Need to Know About Ticket Refunds
Blog Article
Buying event tickets is exciting, but plans can change. Whether an artist cancels a show or you simply can’t attend anymore, you might be wondering: Does StubHub refund tickets? Or more specifically, how to get a refund from StubHub?
Are StubHub Tickets Refundable?
The short answer: Usually, no. StubHub tickets are not refundable once purchased, except under specific circumstances.
StubHub is a resale marketplace, not the original ticket issuer. That means once a ticket is sold, it’s considered a final sale. Unlike Ticketmaster or an artist’s official box office, you’re buying from individual sellers, which limits the flexibility of refunds.
However, StubHub will issue refunds in certain cases, which we’ll cover below.
When Does StubHub Offer Refunds?
While most sales are final, StubHub does have policies in place to protect buyers. Here are the main situations when you can expect a StubHub refund.
- Event Cancellation
If the event is completely canceled and not rescheduled, StubHub will issue a refund.
- You’ll typically get the full purchase price, including fees.
- Refunds are automatically issued within 5–10 business days.
- You can also opt for a StubHub credit (often with a bonus).
- Invalid or Fake Tickets
StubHub guarantees that tickets will be valid under their FanProtect Guarantee. If you show up at the venue and the tickets are rejected or invalid, you may be eligible for a full refund or replacement tickets.
In this case:
- Contact StubHub support immediately.
- Provide documentation from the venue if your entry was denied.
- Seller Fails to Deliver
If a seller does not deliver tickets on time or sends the wrong tickets, StubHub will attempt to replace them. If no replacement is available, you will be refunded.
How to Get a Refund From StubHub
If your situation qualifies under one of the scenarios above, here’s a step-by-step process for how to request your StubHub ticket refund:
Step 1: Log into Your StubHub Account
Visit StubHub.com, click “Sign In,” and go to your “My Tickets” section.
Step 2: Locate the Event
Click on the event for which you want a refund.
- If it’s been canceled, there should be a notification.
- If not, look for “Order Help” or “Report an Issue.”
Step 3: Click “Contact Us”
StubHub doesn’t always offer a direct refund button unless an event is canceled. Instead, you may need to speak to a support agent.
You can contact StubHub via:
- Live Chat (24/7)
- Help Center email form
- Phone support (depending on your country)
Explain your situation clearly and provide order numbers and any supporting evidence if needed.
StubHub FanProtect Guarantee: Your Safety Net
StubHub’s FanProtect Guarantee promises that:
- You’ll get your tickets in time for the event.
- Tickets will be valid for entry.
- If there’s a problem, StubHub will make it right—with a replacement or refund.
While this isn’t the same as offering no-questions-asked refunds, it does give peace of mind that you’re not completely at risk if something goes wrong.
StubHub Refund Timeline
If your refund is approved, here’s what to expect:
- Refunds are typically processed within 5 to 10 business days.
- Funds are returned to your original payment method (credit card, PayPal, etc.).
- You’ll receive an email confirmation when the refund is issued.
Can You Resell Tickets on StubHub Instead of Getting a Refund?
If you can no longer attend an event and it’s not canceled or covered by StubHub’s refund policy, your best option is to resell the tickets.
How to Resell Tickets:
- Log into your StubHub account.
- Go to “My Tickets” and select the event.
- Click “Sell Tickets.”
- Set your price and follow the steps to list.
StubHub charges a seller fee, but it gives you the chance to recover your money if you're outside the refund policy window.
StubHub Credits vs. Refunds
In some refund scenarios, StubHub may offer you the choice between:
- A full cash refund
- A credit worth 120% of your original purchase (promotional rate)
The credit can be used toward a future purchase on StubHub. This is optional but may be attractive if you plan to buy tickets again soon.
Frequently Asked Questions (FAQs)
❓ Does StubHub refund canceled events?
Yes. If your event is canceled and not rescheduled, you will automatically receive a refund or credit.
❓ Can I get a refund if I can't attend?
No. StubHub does not refund tickets due to personal scheduling conflicts. Your best bet is to resell the tickets on the platform.
❓ Are StubHub tickets refundable for postponed events?
No. If an event is postponed, your ticket remains valid for the rescheduled date. Refunds are not issued unless the event is canceled.
❓ How long does it take StubHub to refund?
Refunds are generally issued within 5–10 business days after the event is officially canceled or your claim is approved.
❓ How do I contact StubHub for a refund?
- Visit StubHub’s Help Center
- Use the “Contact Us” form or Live Chat
- Include your order number and a clear explanation
StubHub Refund Policy at a Glance
| Situation | Refund Available? | Notes |
| Event Canceled | ✅ Yes | Full refund or credit |
| Event Rescheduled/Postponed | ❌ No | Tickets remain valid |
| Invalid or Fake Tickets | ✅ Yes | Contact StubHub support |
| Seller Failed to Deliver Tickets | ✅ Yes | Replacement or refund |
| Personal Conflict or Change | ❌ No | Try reselling instead |
Final Thoughts
While StubHub tickets are generally non-refundable, the platform does protect buyers through its FanProtect Guarantee. If your event is canceled or something goes wrong with your order, you’re eligible for a full refund. However, if your plans change and the event goes on as scheduled, don’t expect a refund—you’ll need to resell your tickets instead.
Understanding the nuances of the StubHub refund policy can help you make smarter buying decisions, especially for high-demand events. And now that you know how to get a refund from StubHub, you’ll be better prepared if the unexpected happens. Report this page